Customer Service

Privacy Policy

Our Commitment to Privacy
At Rosewood Ranches, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy. By visiting Rosewood Ranches’s website, you are accepting the practices described in this Privacy Policy. This Policy may change, and use of information that we gather now is subject to the Privacy Policy posted on the website at the time of use.

Collection and Use of Information
Any information which you provide to us on the website or otherwise is used for such purposes as fulfilling orders, responding to requests, improving our product offerings, communicating with you and statistically analyzing site usage. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features.

Like most websites, we use “cookies” to collect certain types of information about you. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Certain features may be only available through the use of a cookie.

E-mail Communications
Rosewood Ranches confirms every purchase and shipment with an e-mail to every customer with a valid e-mail address. From time to time, as necessary, additional e-mails may be sent to the customer to confirm details of a specific transaction.

In addition, Rosewood Ranches sends periodic e-mails to members of Rosewood Ranches E-Newsletter Club. Each membership in Rosewood Ranches E-Newsletter Club is confirmed by a double opt-in process. Furthermore, each E-Newsletter Club e-mail allows members to unsubscribe by automated or manual processes. Members are able to unsubscribe at any time. Our promotional email program is fully compliant with CAN-SPAM legislation.

Release of Information
Customer information is shared outside of Rosewood Ranches only in the following circumstances:

    • Agents: We employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
    • Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Rosewood Ranches or substantially all of its assets are acquired, customer information will, of course, be one of the transferred assets.
    • Legal Protection: We release account and other personal information when we believe release is appropriate to comply with the law; enforce our agreements; or protect the rights, property, or safety of Rosewood Ranches.
    • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Children
We do not knowingly collect or use personal information from children under 13. If you are under 13, you should not submit any personal information to us, and you may use Rosewood Ranches only with your parent or guardian. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.

How to Contact Us
To update, correct, or delete your personal information, you can contact us by calling at 1-214-849-9306, by email to info@rosewoodbeef.com or by writing to Rosewood Ranches at 2101 Cedar Springs Rd., Suite 1600, Dallas, Texas 75201

Terms of Use
By using this site, you agree to all terms, conditions, and notices contained or referenced herein, which may be changed from time to time. These changes will be posted to the website. Your continued use of this site following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

Care Instructions

Your meat order will arrive with each item individually vacuum-sealed in ready-to-cook condition.

Non-perishable merchandise, non-meat food products, and processed meat products are guaranteed to arrive in undamaged, ready-to-use condition.

The contents of your order are packed at our facility with enough insulation and frozen gel packs to withstand up to 48 hours of unrefrigerated transit.

When refrigerated in the original vacuum-sealed packaging, your meat products will be safe for consumption for up to 7 days after the scheduled delivery date.

When products are frozen after delivery in the original vacuum-sealed packaging, your meat products will remain palatable for up to 14 days from the scheduled delivery date.

We will not be responsible for deliveries that are refused by the recipient within 48 hours of shipping from our facility.

Shipping Policy

Orders are guaranteed to be shipped within 5 business days from date of order; ship date depends on our product availability.

If you are in need of expedited delivery, please call us prior to placing your order at 1-214-849-9306.

How do I track the shipment of an order?
When we ship your order, we send you an automatically generated email including your tracking number. Go to FedEx.com to track the progress of your package.

If you do not receive an email containing your tracking number, it’s possible that we don’t have your correct email address in our system. You can ensure you get such emails by making sure your online Rosewood Ranches account is up to date.

You can also call our customer service center at 1-214-849-9306, and a representative will be happy to look up your tracking number, inform you of your package’s progress, and update your account information for you, if you wish.

I won’t be home when FedEx delivers. Will they leave the package?
We keep a signature waiver on file with FedEx so that they will always leave your package at your shipping address, even if someone is not home to sign for it. This ensures that FedEx does not “hold” your perishable meat products. Our products are packed to withstand up to 48 hours of unrefrigerated shipping.

If you know ahead of time that you won’t be home to receive the package, and you have special instructions for FedEx (such as “leave by garage door” or “leave on side porch”), please include those instructions in the “Special Instructions” portion of the Order Summary screen during checkout.

Conditions

We will not be held responsible for product-quality complaints received after 7 days of the scheduled delivery date.

Meat products are shipped via FedEx Standard 2Day® and will be left at the designated recipient address without requiring a signature.

All meat products are perishable. It is the purchaser’s choice and responsibility to notify gift recipients of the impending delivery of perishable goods.

Rosewood Ranches and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.

Our Guarantee

It’s our guarantee that you have complete satisfaction with your Rosewood Ranches purchase.

Problems
If you have any problem with your order (i.e., product condition, defective or damaged packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery.

If you have a quality complaint about product you have frozen after delivery, contact Customer Service no later than 14 days from the scheduled delivery date.

Return Policy
Do not return any order without specific authorization and instructions from our Customer Service Department. Please contact by phone at 214-849-9306.

When calling our Customer Service Department, be sure to have your Order Confirmation handy, as it contains your order number, scheduled delivery date, and other important information that is specific to your order.

Contact Customer Service by:

Calling 214-849-9306 or email info@rosewoodbeef.com
Monday – Friday, 8 a.m. – 5 p.m. Central Time (UTC)